FAQs
Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1-3 business days.
Estimated delivery times:
- Standard Shipping: 7-20 business days
- Express Shipping (where available): 5-10 business days
Tracking information is automatically sent once your order ships.
Do you ship internationally?
Yes 🌍
We currently ship worldwide.
How can I track my order?
Once your package ships, you’ll receive a tracking email with your tracking number and shipping updates.
What if my order arrives damaged?
If your order arrives damaged or incorrect, contact us at hello@getgroovy.store and we’ll help resolve it as quickly as possible.
Can I return my order?
Yes. We offer a 30-day return window for eligible items.
Please contact us before sending back any returns.
Do colors look exactly the same in person?
Some products, especially lighting and ambient decor, may appear slightly different depending on screen settings, room lighting, and environment.
Are your products safe to use indoors?
Yes. Our products are designed for normal indoor household use. Always follow any included care or usage instructions for best results.
I entered the wrong shipping address. What should I do?
Contact us as soon as possible at hello@getgroovy.store.
If your order hasn’t shipped yet, we’ll do our best to update it.