Shipping policy
Shipping Policy
Thank you for shopping with Smoove Groove ✨
We’re committed to making your experience smooth, transparent, and stress-free from checkout to delivery.
Processing Times
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Times
Estimated delivery times may vary depending on your location and the item ordered.
- Standard Shipping: 7–20 business days
- Express Shipping (when available): 5–10 business days
Please note that shipping times are estimates and may occasionally be affected by customs, weather conditions, carrier delays, or high seasonal demand.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information. Tracking updates may take a few business days to appear after dispatch.
Lost or Delayed Packages
If your order hasn’t arrived within 30 days of the estimated delivery window, contact us at hello@getgroovy.store and we’ll gladly look into it for you.
Customs & Import Fees
International customers may be responsible for customs duties, taxes, or import fees required by their country.
Need Help?
Questions about your order? Reach out anytime at hello@getgroovy.store and we’ll get back to you within 1–2 business days.