Refund policy
Return & Refund Policy
At Smoove Groove, we want you to love your setup. If something isn’t quite right, we offer a 30-day return window from the date your order is delivered.
Eligibility for Returns
To be eligible for a return, items must:
- Be unused and in original condition
- Be in the original packaging
- Include proof of purchase or order confirmation
Starting a Return
To request a return, please contact us at:
If your return is approved, we’ll provide instructions for the return process.
Please do not send items back before contacting us first, as unauthorized returns may not be accepted.
Approved eligible returns include free return shipping instructions provided by our support team.
Refunds
Once your return is received and inspected, we’ll notify you regarding the approval status of your refund.
Approved refunds will be issued to your original payment method.
Please allow several business days for your bank or payment provider to process the refund.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Final sale items
- Gift cards
- Used or damaged items not caused by shipping issues
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can make it right.